Order FAQ List | Anmosoft

Order FAQ

You can get accuracy and efficiency answers to the frequently asked order issues about Windows Password Reset at Order FAQ, including payment method, order information or refund policy, etc. If you still get any other questions after reading through those FAQs, please contact our customer service without any hesitation to enjoy free support.

Payment & Delivery

Q:: Is it secure to purchase from your Website?

A:: Our website is McAfee security scanned. We cooperate with Digital River (SWREG, RegNow) and PayPal to receive payment. During the order process, SSL encryption is applied to protect all the data and information you provided for the order.
McAfee: http://www.siteadvisor.com/sites/www.resetwindowspassword.com
SSL Information Center: http://www.verisign.com/ssl/ssl-information-center/index.html

Q:: What payment methods do you support?

A:: Payment Options:
- Credit Cards via Secure Online Ordering
- (Recommended) Instant Delivery!
- UK check, US check, Post check.
- Bank wire / International Money Order.
- PayPal.

Q:: What kind of payment options can I use?

A:: We accept payments by Credit Card, PayPal, Bank/Wire Transfer, Check/Money Order, Credit Card by Fax, and Invoice.
Below is a brief description of each option and the process to follow your order through to completion.

Credit Card: We currently accept Visa, MasterCard, American Express, Discover, Visa Check Card, Euro card and Master Money. All orders are processed in real time and upon completion an email will be sent to you as confirmation of your purchase.

Bank/Wire Transfer: Depending on your location, once you click "Place Your Order" you will either be provided with payment instructions on your monitor or you will be advised that an invoice will be posted to you. European customers who receive an invoice by postal mail may use the invoice to pay by bank/wire transfer or GIRO.

Check/Money Order: After choosing this option you will need to send a check or money order to the address listed on the final page. Your registration will not be complete until funds have been received.

Fax - Credit Card: The fax number will be presented at the bottom of the final page. Once we receive your completed information we will process the order as soon as possible.

Invoice: After you submit your order a printable invoice will be displayed in your web browser. After printing the invoice, you will then use it to remit payment to the address given on the invoice.

PayPal: By clicking on the "Buy Now" button on that page, you will be directed to the PayPal website to make your payment. Please note that you do not need to have a PayPal account to make use of this option. PayPal will also allow you to pay using a credit card.

Q:: How can I know if my order is processed successfully or not?

A:: Generally speaking, once the order is processed successfully, you will receive a confirmation e-mail from the payment platform: SWREG, RegNow or PayPal. After this e-mail, you will receive a confirmation e-mail from us within an hour, please check both inbox and the spam folder to see if the auto-generated email is marked as spam. If your order is successful, but you have not received the confirmation e-mail after 12 hours, please contact our support team.

Note: To get prompt and specific support, please provide the order number or attach the confirmation e-mail from payment platform in your first e-mail. This will help us locate your order soon.

Q:: How do I pay for the product with my bank card/credit card?

A:: Please follow these steps:
1. Click Buy or Buy Now on the product page of our website, and you will see a product list page pop up.

2. Check the list, and remove Extended Download Service and other unnecessary items by clicking the trash can icon.

3. Click Secure Checkout, and the Web page will lead you to next page. Fill in your card information on the page, and follow the on-screen instructions to complete the order.

Order information

Q:: What is your Upgrade Policy?

A:: We provide free life-time upgrades for most of our programs for our registered customers.
If you need to upgrade your paid program to a more powerful program in our company, you can pay the price difference to get the powerful program. Please contact our support team and describe your situation clearly.

Q:: Can I cancel my order after placing it?

A:: We are sorry that your order can not be canceled.
Due to the automated way that orders are processed and fulfilled, once an order is processed, it cannot be canceled. If you would like to request a refund, please see our Refund Policy.

Q:: I lost the original installation file/disc, where to download the program?

A:: Please contact and told your order number to our Customer Service, once we confirmed the situation, we will provide you another download link.

Q:: I purchased the wrong product by mistake. Can I exchange it for the right one?

A:: Please purchased your aimed product firstly, and then contact and told your order information to our Customer Service, once we confirmed the situation, we will refund your money back for the wrong product as soon as possible.

Q:: What is "Extended Download Service"?

A:: The Extended Download Service is an optional service offered by the payment processor (SWREG) with additional cost. Once you purchase this service, you'll be entitled to 2 year of re-download service for the very version of the product you purchased, which means the service provider will keep backup copy of the current version of the product you purchased, and allows you to download it from the link given to you at any time.
Do I have to purchase this "Extended Download Service"?What if I don't want to purchase it?
The short answer is NO. Once you purchase any product from AnmoSoft, you can retrieve the download and registration information for the product you purchased for free.

Refund policy

Q:: What is your Refund Policy?

A:: We provided as trial versions for downloading directly from our Website. you can make sure that they are compatible with your computer systems and satisfy all of your requirements before purchasing the full versions.
Unaccepted Circumstances
We generally do not refund or exchange products in these circumstances:
- You purchased the so-called "wrong" product, and you purchased the "right" product from another company.
- You changed your mind after placing an order.
- You requested for a refund for technical issues, but never provided any assistance to our support team with any detailed description of the problem.
Accepted Circumstances
- You purchased a wrong product, and then purchased the right product from Anmosoft within 30 days. We can refund you for the wrong product.
- You've been double charged due to the system problem of the third party payment platform.
- The product has fatal technical problems, and our technical support team failed to provide a fix or work-around within one month.

Q:: When can I get my money back?

A:: Once your refund request is approved, it will take 3-7 business days to refund your money.

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